Frequently Asked Questions

In-stock orders placed by 12:00 PM CT Monday–Friday ship the same day. Orders placed after 12:00 PM CT or over the weekend ship the following business day. Made-to-order pieces typically ship within 10–14 business days. Out-of-stock items may take up to 8 weeks to ship.

- We guarantee your jewelry to be free of manufacturing defects for one calendar year from purchase.

- Manufacturing defects can include clasp breakage, missing pavé stones (stones under .03 carat), loose diamonds or loose prongs.

- Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, lost stones, or jewelry damaged due to improper cleaning or storage.

- Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us.

We cannot update or cancel orders after they have shipped. You are able to cancel your made-to-order piece within 24 hours of placing the order. After that, it cannot be cancelled.

We are currently only shipping to the continental United States. We cannot currently ship to a PO Box or non-physical address.

- Orders less than $999 ship UPS Ground. UPS Ground usually arrives in 5-7 business days.

- Orders that are $999 and above ship UPS 2-Day Air.

- Orders placed with expedited shipping are processed same day when placed before 12:00 PM CT, Monday - Friday, excluding holidays. Please note, we do not deliver on Saturdays or Sundays.

- Yes, upon check-out under the "Delivery" section click the tab for "Pick-Up" and select which location you would like to pick your item up from.

- In-stock orders placed by 12:00pm CT Mon-Sun can be picked up next day.

- In-stock orders placed after 12:00pm CT Mon-Sun can be picked up 48 hours later.

Online orders may be returned within 30 days.

- We guarantee your jewelry to be free of manufacturing defects for one calendar year from purchase.

- Manufacturing defects can include clasp breakage, missing pavé stones (stones under .03 carat), loose diamonds or loose prongs.

- Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, lost stones, or jewelry damaged due to improper cleaning or storage.

Because we stand behind our designs and our manufacturers, any third-party or outside jeweler altering your jewelry will void your warranty with us.

[CLIENT TO CONFIRM]

Yes, you are currently able to view most of our bridal and fine jewelry items at our 3 Dallas/Fort Worth locations by making an appointment here. Some items are not always available at all of our locations for viewing, therefore we require you make an appointment so we can provide a curated experience and ensure all items are ready for viewing upon your arrival.